Time Warner Complaint - Customer Service Reps are Liars
RALEIGH, NORTH CAROLINA -- I went out of town for the long weekend and unplugged my TV and cable box to save on electricity. When I returned home, I plugged them back in, but when my cable box came back on it said that it was not an approved box. This has happened in the past when I have gone out of town, so I knew that I was going to have to call Time Warner to get them to ping it on their end. I find this to be a hassle, since as we all know, getting to talk to a live person is not easy. When I was finally able to talk to a live person, I was told that the system told him that there was an outage in the area. I asked how long he expected it to last, and he told me that since I was the first to call in (at 3:00 PM), that it would take them 2 hours to respond. My question to him was either the system was telling him there was an outage in the area, or I was the first to report it. It did not make sense they could both be true statements. He would not ping my box from his location (how hard can that be?), so I hung up after asking for a credit for today. Two hours later I called back, again taking forever to reach a live person, to find out the status and was told there was no outage in my area. She pinged my box, and I was able to get my cable back. When I asked her the name of the person I spoke to earlier, she would not tell me, but did appologize for his lying to me, and said that she would give me a credit (which he had not). If I signed a 2 year contract with this business, at what point does their lack of service negate that contract? And yes, I love how at the end of the call they try to sell you other services. Please!