Ashley Furniture Complaint - Bad service
We bought a dinner set from Ashley on 11/14/2010 and were informed that the furniture will be delivered within 2-6 days. In addition, the sell agent even orally told us that we could receive it within 3 weeks so that we could use it on Christmas. However, we did not receive it before Christmas. After many phone calls and several visits to the store, we got another date for deliver: the end of Feb.2011. Now, we called again. One representative told us that the furniture will be delivered in March. Another told us it will be delivered in May. We were also told that we can get the refund. How ridiculous! after waiting so long and invest so much time and emotion to get the furniture, we just get refund for nothing? Ashley does not care about its customers at all. I'll definitely not buy Ashley's furniture and will tell friends and colleagues the same thing.
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