DHL Complaint - Nothing but Lies
My package was in DHL care from 3:20 pm Feb 17 and made it from Florida to Edmonton Alberta Canada in about 27 hours. This was great as I was charged $104 to have it right away. The problem was as it was at the airport in Edmonton at noon and immediately cleared customs, then it stated clearance delay, so I phoned customer service to see if it would be delivered to the drop off in Edmonton later in the day. I was told no, that it would not move untilthe following tues as today is Fri and they don't work weekends and Monday is a holiday. This package was to be delivered to my doorstep in 2 days, so not wanting to wait an extra 3-4 days for delivery, I phoned customer service to have it held at the airport so I could pick it up. They said we emailed the request to them and
they haven't got back to me. So I tried to phone the Edmonton drop off site to see if it was picked up so I could pick it up there. I got the phone # from their web site and called it about 40 times and this was Fri afternoon about 2:30 pm and they are open till 5;00pm. no answer to all calls. checked the web tracking at 6:30 said package was in Edmonton at drop off at 6:15. Checked the web tracking 2 hours later and they changed the time from 6:15 to 9:38 yet it was only 8:30.I think this was done to cover up. So anyway, I phoned customer service at the 1800 number on Monday Family Day holiday, no answer, the drop off in Edmonton no answer, so I tried live chat and low and behold I was told indeed they are open at the drop off even though it was a holiday. So, away I went to pick up my parcel driving 20 minutes from out of town, store closed. Will be trying to pick up my parcel tues morning hoping it's there, purchased this from Simple Wifi in Florida and was to be shipped by ups, they changed carriers after purchase and can't believe what has happened to me (so they say)I was charged $104for ups and they are now refunding some of the cost of shipping, somewhere in the neighborhood of $30-$40. I would have rather paid the full amount and had it on time. Never again will I purchase from any vendor who uses DHL. Its the people working there who just don't care at all about delivering on time because the company is not set up to do so. I guess this is what they call bait and switch or a red herring, on DHL and Simple Wifi. Certainly thinking of reporting both companies to the Better Business Bureau, and in the future check the B. B.B. first but, this doesn't work when companies like Simple Wifi advertise UPS as there international carrier then switch after you purchase from them. Dirty companies don't deserve customers and we all have to alert each other of what they are doing. Nothing but lies from both companies listed, stay away from both please.