Russell-Cellular Verizon Complaint - Do Not Purchase Their Cell Phones
DENISON, TEXAS -- First off this is not a Corporate store! If you chose to buy a Verizon wireless plan go to a Corporate store. Went there got 2 phones, paid $125.00 signed 2yr. contract. got the phones home and one of them did not work the number 2 and 7 button, took the phone back said " we fixed it" No they did not. They do not tell you about their $40.00 charge for a RESTOCKING FEE, even if the phone doesn't work. They want 40 bucks, and Verizon still sends me a bill over $400.00 every month It is now on my credit because I'm not paying it. They wanted $80.00 from us to return their own phones. Didn't pay that either so I have two Verizon cell phones.
We were told that their was a 30 day satisfactory time if we didn't like the service we could return them with no hassle but they left out all the above info until the day we tried to return the phone. I stayed with Sprint much better deal.