Toys R Us Complaint - Way to screw a customer!
WESTMINSTER, COLORADO -- I recently purchased a crib for my baby on the way. I ordered it, paid for it, chose the store to have it shipped to for pick up (since the "free" shipping is only 20 dollars off the total shipping cost, and why WASTE 130 dollars, after the discount, on babies r us when you could buy something important and needed with that money?) They took the money from my account, and the next day sent me an email saying they canceled my order because they didn't have the product I just ordered and PAID FOR. They also informed me id have to wait 7 days for my money to be returned, even though the email they sent me clearly stated I "would NOT be charged". To any mother to be who is nesting knows how frustrating it is to order what you want, expect to get it, then to be let down and not get it. But then to not be able to purchase another crib right away because babies r us has your money and is making you wait to get it back because of THEIR MISTAKE, that's just unacceptable to me. I don't have thousands of dollars lying around for me to purchase lord only knows how many cribs while all my canceled orders funds are waiting to be returned to me, which are being sold even though they don't have the product, until I finally order a crib they ACTUALLY have. I've had too many bad experiences with babies r us, I've contacted them many, many, many times and no one ever responds when I have a problem. Their employees are rude and about as helpful as a rock. This incident with the crib was my final straw, I refuse to ever set foot into a babies r us/Toys R Us as long as I live. Id also like to mention I found the same crib for less money and COMPLETELY FREE SHIPPING to my home from diapers.com.