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TracFone Informative - Phone Number Cancelled on Account in Good Standing - Net 10 (Tracfone) service on a CDMA phone.
Net 10 (Tracfone) service on a CDMA phone.
Early February 2011 - I was in town to manage a variety of personal details, and was expecting an important phone call from someone. The call was not received in a timely fashion, so had attempted to call him. Instead of a ringing phone or his voicemail, I get a recording stating the call cannot be completed at the time;..." Why???? My phone had about 1,000 minutes and several weeks of service remaining on it, and attempted to call several other parties; same response. So, I had a bank employee call the number on a business land line, she quoted a recording stating the number had been disconnected and is no longer in service.
Two phone calls to Net 10, and one return call from Net 10 resulted in my ultimately calling *22890 to have my phone programmed for a new phone number - one that I found to be rather tricky to memorize. While I'm pleased to be able to use the 1,000 minutes, am still upset that the old number (which included 777 as a part of it) was disconnected in the first place. I sent an email to Net 10, requesting an explanation as to why the old number was disconnected in the first place; a reply stated no reason for the disconnect, but did say that a live conversation would be necessary. Since Net 10 had the number ported from AT&T to Verizon Wireless at its end of the syatem, the number was "eternally" gone, never to be restored on my account.
Net 10's Customer Service may rank high for customer satisfaction, but when you call, be sure you use a land line phone to call, or call on a cell phone that has an unlimited minute plan.
Two phone calls to Net 10, and one return call from Net 10 resulted in my ultimately calling *22890 to have my phone programmed for a new phone number - one that I found to be rather tricky to memorize. While I'm pleased to be able to use the 1,000 minutes, am still upset that the old number (which included 777 as a part of it) was disconnected in the first place. I sent an email to Net 10, requesting an explanation as to why the old number was disconnected in the first place; a reply stated no reason for the disconnect, but did say that a live conversation would be necessary. Since Net 10 had the number ported from AT&T to Verizon Wireless at its end of the syatem, the number was "eternally" gone, never to be restored on my account.
Net 10's Customer Service may rank high for customer satisfaction, but when you call, be sure you use a land line phone to call, or call on a cell phone that has an unlimited minute plan.
Comments:
Posted by leet60 on 2011-02-22:
If your number was asssigned to you and carried on the Tracfone/Net10 network, I am somewhat confused how the number could have been ported from ATT to Verizon as ATT did not have control of the number.
In any event, you number may not be ported without your permission. You can file a complaint if this is what happened.
http://www.fcc.gov/cib/consumerfacts/numbport.html
In any event, you number may not be ported without your permission. You can file a complaint if this is what happened.
http://www.fcc.gov/cib/consumerfacts/numbport.html
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