Sears Complaint - Complaint
WAUSAU, WISCONSIN -- I live in Wausau, WI. which has a Sears store in the downtown Mall. Several years ago, due to space constraints, they were forced to move their repair department to a location some 15 miles from the store. They were many opportunites to pick a location in close proximity. Many of their replacement parts are now located at the repair store. It takes me about 45 min. to get to the store. If I wanted to shop 45 min. from home, I would not go to Sears. Again last night, I needed a new battery for my cordless drill. As usual, I was told that I had to go to the repair store. An hour of my time for a battery. I've got better things to do. The store's employees showed 0% level of concern. My future business will be directed elsewhere after 30 years of shopping at Sears and thousands of dollars.