Good Feet Store Complaint - Good feet to Bad feet
I went to the Good Feet Store to get orthotics on the advise of my massage therapist (a conversation the first commenter is not privy to) because my arches are so high. I asked the woman what if I don't like them or they're not for me? She told me I had 30-40 days to come back in. Pretty slick wording. She never said that sales were final and I didn't see the sign next to the register. When I went in today to return them because they have caused severe pain in my right foot, she told me they have a no refund policy and hinted that my shoes were to blame as the orthotics fit perfectly to my foot. I told her I had no problems with my feet until I started to use their product and I reminded her again about the conversation we had where I specifically asked her what if they don't work or I don't like them. She re-stated their policy. I held my ground and asked for a corporate address and phone number because I was going home to call and get my money back that way. She again stated the policy, I again reminded her of our conversation and the fact I had no problems with my feet until I started using their product and she backed down and gave me my money back. I feel lucky I got a refund after reading some of these comments. I never had a problem with my feet until I used their product!!! Educate yourself before you buy from them...I had seen a podiatrist a few years ago and got orthotics from the Dr. One of the sales pitches GF uses, is they are made to align the body and position the foot the way it's supposed to be and not just an orthotic molded to the shape of someone's foot. I thought I would try it. They didn't work, I wore them a little over a month and have experienced great pain in my right foot. I have been barefoot for 24 hrs and pain is subsiding. Just be aware of their slick ways and no refund policy.
Company Response on 04/09/2011:
I am the owner of one of the Good Feet locations on the East Coast.I bought into this Franchise after working for Good Feet for 5 years.I have been an owner for 2 years.I am not defending any comments made on this web site.I would like to explain that the opinions of others may influence some of those that would normally find relief with Good Feet's Arch Supports, may not come in, because of someone's bad experience and I apologize for that.I am sure there is a lot of complaints about other companies as well. First of all our arch supports are made in the U.S.A. Secondly you can't please all. Even though I give it everything I've got. Business's price their products on quality and survival of a retail store. There are start up costs,Franchise fees,store front costs,employees,training,taxes. inventory,and advertising costs,need I go on. Our refund policy depends on the store,keep in mind we are not in the business to sell used arch supports.I did not buy this business to scam anyone,in fact I withdrew my life savings to open a Good Feet Franchise.I love the Good Feet products and what it has done to bring the quality of life back to those who have suffered,with back,knee and foot pain. There maybe a few who are unhappy,but here at Good Feet,I have had tears of joy,hugs and happiness,repeat business and I look forward everyday to come to work,so that I may make a difference in someone's life.I call it my little miracle,I found my niche in life. How about you?
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