U-Haul Complaint - U Haul did $3000 worth of damage to my car and refuses to pay for it
U Haul's employees gave me VERY wrong information and resulted in $3000 worth of damage to my car. The absolute WORST COSTUMER SERVICE EVER. I made a reservation and inquired about a tow for my car. The you Haul employee said the tow dolly would be a little cheaper. I explained my car was a rear wheel drive and asked if that would be an issue since the back tires would be on the ground. He told me no that was fine as long as I stuck the car in neutral. WRONG, on the rear wheel drive cars it is imperative to disconnect the drive shaft. you Haul's insurance company is refusing to cover the damage seeing as I can't prove the employee gave me wrong information. They also failed to give me any brochures or packets for the procedures for the tow dolly. I moved 3 states away just to find out my car is completly dystroyed and I have no transportation in my new city. you Haul's insurance company took over 3 weeks to tell me they were denying my claim. I will absolutely never use you Haul again and intend on advising everyone else I meet not to either. The whole reason I chose you Haul in the first place was because I thought the were the most well known and trusted name in the business. WRONG WRONG. They are a terrible run company and the employees not only don't know their merchandice, but they are giving wrong information.