U-Haul Complaint - Disgusting Customer Service, Shabby Collection Practices
CRYSTAL, MINNESOTA -- I rented a truck for the day. There was a winshield incident. I called them immediately to let them know, CSR said we will deal with it when you bring truck back. When I got back ,He demanded 400 cash, I declined, I had full coverage ins, he stated they don't deal with insurance companies. I refused to pay. I tried to pay for the cost of my rental. He refused to take my money or insurance info. Then he claimed there was a ton of damage done to you Haul besides window, to his dismay I took pictures! My ins company took it from there, then they sent me to collections for the 40 rental fee, never sent me a bill no notice or anything.
The man was shaking, sweating, totally irrational. I would never rent another truck from these idiots again!!!!!!!!!!!!! rip offs