PODS Enterprises, Inc. Complaint - PODS Destroyed $1,700 worth of our possessions
FLORIDA -- We have a confirmed loss of a little over $1,700 and an unconfirmed loss of priceless heir looms and gifts from family due to water, ice, and mold damage resulting from water entering our PODS container while moving from Los Angeles to Lake Tahoe. The insurance company (which we paid extra for through POD’s) has refused to respond to our inquiries, and will not allow us to initiate water tests on the container from an independent company. They have chosen to rely on the POD’s water test only – This is a clear conflict of interest and cannot be relied on since they have a vested interest in not being honest with the water test results. We have picture evidence of damage to our belongings, as well as images showcasing ice that had formed inside the POD and under boxes which caused all of the boxes and the items inside to freeze and stick to the floor. Additionally, we can provide a list of all items that were damaged along with pricing. POD’s clearly guarantees safe and weatherproof containers on their website, TV ads, and billboards.
Having browsed through the web in search of others who have been victimized by PODS, we realize that alone we cannot fight them, however, if we band together, we know we can not only fight, but Win a large class action case. Therefore we are currently searching for a lawyer to represent our case and other victims who will join in our fight. If you can help us, or you want to join the fight because you are a victim, please contact us at: FightPODS@eppicTV.com
Lydia and Jarrett Grimes
Company Response on 03/03/2011:
While in the process of reviewing and presenting a suggested resolution to the content damage claim dispute, PODS Enterprises, Inc. has agreed to respond to the complaint filed on My3Cents filed 2/22/11 and proceed with the damage claim for Mrs. Grimes’ contents as a gesture of good will.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mrs. Grimes may have endured. PODS Enterprises Inc. prides itself of its quality customer service and I regret that Mrs. Grimes feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Inc. considers this matter resolved.
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