Rooms To Go Complaint - Customer Service is like dealing with the DMV... in the 80's
Delivery window from 2-6. I was home the entire time. At 5PM CST, I still had no delivery. Tried to call customer service, and it was CLOSED! Finally got a person in online support who couldn't connect me to anyone or tell me anything. He says this happens all the time. Finally at 6:30 PM, I got a call from dispatch who said the driver tried to deliver but couldn't get his truck in the neighborhood. He had my number, but she couldn't understand why he never called me (I'm guessing she knew this since she called me, but whatever... her name was Cary, but she refused to give me the driver's name). She also couldn't reschedule and told me I had to wait until the next day to reschedule. Called Customer Service the first thing the next morning. Spoke with a very indifferent representative who said that she didn't think there was anything she could do to get the meeting rescheduled for the same week (delivery was supposed to be on a Tuesday...). Told me she'd call me back after basically telling me to calm down. She never called back. Called again 3 hours later, spoke with someone else who basically told me there was no way they could get back to me this week. Tried to cancel order, but was told I had to call another number. Called that number and finally canceled. NO ONE cared. NO ONE apologized. This is the most siloed organization with the most unempowered customer service reps. They truly need to enter the 21st century of customer service.