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A & E Factory Service Complaint - Improper Service Repair - Dishwasher Repair
Dishwasher Repair - Complaint
GRAND RAPIDS, MICHIGAN -- Filed against :
A & E Factory Service
3099 28th St SE
Grand Rapids MI 49512-1667
Complaint Description:
I had A&E come out to my home to repair a dishwasher. The dishwasher was making a grinding noise 1 1/2 hours into the cycle. The repair guy came out and said we needed a new pump. We authorized the pump and he replaced it. Paid $335.77 total for repair. That night we ran the dishwasher. The smae thing- 1 1/2 hours into the cycle the washer began grinding. NO CHANGE. I was furious. I called the company and they rescheduled to come back out over a week later. Meanwhile I had Apex Appliance repair come out and check my dishwasher the next day. They tested the pump and found that it was not NOT BAD. They said they could not figure out what was wrong with the unit and they did not charge me for the visit. I then put a stop payment on the check after finding out the pump was not bad. Then the second service tech from A&E came out a week later and aplogized for the problem. He determined that the dishwasher needed a new circuit board. I said ok. He oredered the circuit board from my home and told me they would settle up on the billing when they returned to install the circuit board. the circuit board showed up about a week later. I called and rescheduled for the board to be installed. Then a few days later the THIRD tech from A&E showed up to install the board. His name was Steven. he determined very quickly that the circuit board was likely not hte problem. he said that he could install the board but that it would not make a difference. he said that the drain on our dishwasher did not have a vent and that the water was syphoning out of the washer when it should be holding water. I told him that I stopped the check from the original pump repair because the pump was not the problem and I offered to pay for the service call for him to determine the drain problem. He said "that this issue should have been resolved by the last two techs from A&E and he would go back to the office to tell them both what the problem was." He also said " he was not going to collect for the service call because that it should have been diagnosed the first time a tech was there by them and that we had waited long enough to have this resolved." He took both the pump and the circuit board back with him and I thought the whole matter was resolved. that night I installed the vent in the dishwasher drain line and ran the dishwasher and Wallah! NO MORE GRINDING! Problem solved!! Now, I am getting collection calls everyday from TRS recovery trying to collect on the stop payment check. Everyday two and three times a day!!! I had called A&E multiple times and they would not call me back to resolve. The collection company won't drop the issue unless A&E drops the issue. I feel that being charged for a repair that was not needed, is Consumer Fraud. I feel that I am also being harassed by a collection company that has no business in this matter. I don't know what else to do.
Your Desired Resolution:
I would like the A&E to follow through on what their last technician said he would do. He said that he would take care of this matter and that there would not be any charges. I also would like the collection company to respond by sending me a confirmation that this matter is resolved.
A & E Factory Service
3099 28th St SE
Grand Rapids MI 49512-1667
Complaint Description:
I had A&E come out to my home to repair a dishwasher. The dishwasher was making a grinding noise 1 1/2 hours into the cycle. The repair guy came out and said we needed a new pump. We authorized the pump and he replaced it. Paid $335.77 total for repair. That night we ran the dishwasher. The smae thing- 1 1/2 hours into the cycle the washer began grinding. NO CHANGE. I was furious. I called the company and they rescheduled to come back out over a week later. Meanwhile I had Apex Appliance repair come out and check my dishwasher the next day. They tested the pump and found that it was not NOT BAD. They said they could not figure out what was wrong with the unit and they did not charge me for the visit. I then put a stop payment on the check after finding out the pump was not bad. Then the second service tech from A&E came out a week later and aplogized for the problem. He determined that the dishwasher needed a new circuit board. I said ok. He oredered the circuit board from my home and told me they would settle up on the billing when they returned to install the circuit board. the circuit board showed up about a week later. I called and rescheduled for the board to be installed. Then a few days later the THIRD tech from A&E showed up to install the board. His name was Steven. he determined very quickly that the circuit board was likely not hte problem. he said that he could install the board but that it would not make a difference. he said that the drain on our dishwasher did not have a vent and that the water was syphoning out of the washer when it should be holding water. I told him that I stopped the check from the original pump repair because the pump was not the problem and I offered to pay for the service call for him to determine the drain problem. He said "that this issue should have been resolved by the last two techs from A&E and he would go back to the office to tell them both what the problem was." He also said " he was not going to collect for the service call because that it should have been diagnosed the first time a tech was there by them and that we had waited long enough to have this resolved." He took both the pump and the circuit board back with him and I thought the whole matter was resolved. that night I installed the vent in the dishwasher drain line and ran the dishwasher and Wallah! NO MORE GRINDING! Problem solved!! Now, I am getting collection calls everyday from TRS recovery trying to collect on the stop payment check. Everyday two and three times a day!!! I had called A&E multiple times and they would not call me back to resolve. The collection company won't drop the issue unless A&E drops the issue. I feel that being charged for a repair that was not needed, is Consumer Fraud. I feel that I am also being harassed by a collection company that has no business in this matter. I don't know what else to do.
Your Desired Resolution:
I would like the A&E to follow through on what their last technician said he would do. He said that he would take care of this matter and that there would not be any charges. I also would like the collection company to respond by sending me a confirmation that this matter is resolved.
Comments:
Posted by Alain on 2011-02-24:
A & E Factory Service seems to have a lot of problems repairing appliances from the reviews I've seen.
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