PC Tools Complaint - Poor customer service at best/criminal behavior at worst
Automatic renewal in Nov. 2010 caused me to be double-charged because I had already renewed prior to that date. I was put on hold for 10 minutes or more, TWICE and THEN disconnected. After at least 6 phone calls and talking to 2 people, I finally got a refund after 2 weeks. But, like others have said, they will not stop the automatic renewal, you must cancel your credit card. At that time they had a BBB rating of A +. Fast forward 4 months and they now have an F rating and have taken my computer hostage. I can't get on some of my regular websites because their software has "banned" these sites. Ironically, pc tools is also a website that is banned, so I can get no information, technical support or contact info. So, I stay on hold for 30 minutes and phones go unanswered. Suspiciously, the day after the above-mentioned phone call to demand a refund, I started getting "unauthorized debits" to my card--one being $2000 sent to Stockholm Sweden. A coincidence? Stay away from this unethical company. Anyone that goes from an A+ to F in 4 months should be avoided at all costs.
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