Protect America Complaint - Protect America provide anything BUT a sense of security
ROUND ROCK,, TEXAS -- I also had a security monitoring contract with Protect America, and I completely agree that they are scam artists. During the term of my contract, I had one false alarm after another due to faulty equipment. One time the police came sneaking around to my back yard. My son and I were outside working on the pool. The officer told me they had received a silent alarm triggered by the panic button. I explained that this was impossible because no one was home but the two of us and we had been outside the whole morning. Every time our local police respond to a false alarm it costs the homeowner $50 regardless of whether it if faulty equipment or human error. I called Protect America and told them I did not wish to renew my contract which was about to expire. The agent told me I had to cancel in writing 60 days prior to the end of the contract and since time was now, I should cancel via email right away. I did as instructed, and proceeded to ride out the last two months of my contract. The company even acknowledged my cancellation via email reply.
The few months that followed my cancellation date I noticed that I was still being charged the monthly rate which was being deducted from my checking account. I called them up immediately and they proceeded to tell me that my cancellation wouldn't be effective for another year because they received my cancellation one day too late. I explained I spoke with an agent who told me to cancel via email and they said it did not matter. I was locked into paying for the service for another year. I told them the equipment was defective and they graciously offered to send me a new system but I would be locked into another 2-3 years. So, for a whole year more, I was forced to pay for a service that was not even hooked up. This company does not deserve a positive rating with the Better Business Bureau.
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