Dyson Complaint - Incredibly Poor Service
My wife and I recently purchased a Dyson Ball DC25 vacuum from BJ's in Richmond, Va for $500. Works OK on hardwood floors but not very well on carpets. My wife called the customer service number printed on the vacuum cleaner to request service to resolve the low vacuum issue. She received incredibly rude and unacceptable response from two different representatives. The first representative hung up on her when she asked to be connected to her supervisor. My wife called back and and the second person she talked to was also rude and refused to give her the name of her supervisor. My wife has worked in banking for 30 years and knows the importance of quality customer service. She intends to pursue this issue tomorrow. At this point in time I am not the least bit impressed with Dyson. We have owned Electrolux vacuums for many years and have always been satisfied. The Electrolux model BJ's had was $100 less expensive. Looks like we made a poor purchase decision. More expensive doesn't mean better quality.