I opened a account with this company about 6 months ago and had nothing but problems with this company. There were problems with the online services, the phone system, the chat option, and I couldn't even use my credit card to make a payment. I had to speak with a supervisor who didn't even resolve my issue I was told to call bill matrix. As a customer why should I have to call your companies processing provider? but I did because as you know if we want to talk to our loved ones we don't have a choice but to use this company, and it is very apparent that that is why there is no help or support for the customers. The processing company said they didn't refuse my payment call cbs back so I call back they say call them or my financial institution I do both nothing is resolved. No one can figure out the problem nor did they try. I closed my account a few months ago because of how frustrated I was with this company. Now I re-opened my account and its even worse. I still can not use my credit card, make a payment online, get through to a human being through your "customer service" number. This is the worst customer service I have ever experienced. There is no empathy or service for that matter from anyone at this company. I would hope they care about their campany and customers, even though we have to use their service every business person knows you don't have a service without customers. I have been hung up on when I was supposed to be transferred. On the chat option they gave me the wrong phone number and then disconnected me. UNBELIEVABLE. This is the only company I can use to talk to my fiance and I haven't talked to him in 5 months because of this company. Worst service ever. I don't understand how this is even legal?. Send all your complaints to the better business bereau.
Courtney J: "Thank you for contacting Securus Correctional Billing Services, my name is Courtney how can I assist you?”
me: I need to make a payment and see if there are any notes on my account?
Courtney J: May I have your area code and telephone number along with your 4 digit numeric passcode please?
me: ########## ####
Courtney J: Thank you, one moment while I access your account.
Courtney J: Your account is clear to accept a payment but you will need to contact your bank as to why your payments are not going through. The attempts show declined by the bank.
Courtney J: Thank you for contacting Securus Correctional Billing Services. I hope we were able to provide you with fast and reliable service today.
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Your session has ended. You may now close this window. I didn't even get to respond this was after waiting 30 mins.