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Correctional Billing Services Complaint - Who is allowing this company do business? - prison calls billing service

prison calls billing service - Complaint
Review by mrs.burton on 2011-02-23
I opened a account with this company about 6 months ago and had nothing but problems with this company. There were problems with the online services, the phone system, the chat option, and I couldn't even use my credit card to make a payment. I had to speak with a supervisor who didn't even resolve my issue I was told to call bill matrix. As a customer why should I have to call your companies processing provider? but I did because as you know if we want to talk to our loved ones we don't have a choice but to use this company, and it is very apparent that that is why there is no help or support for the customers. The processing company said they didn't refuse my payment call cbs back so I call back they say call them or my financial institution I do both nothing is resolved. No one can figure out the problem nor did they try. I closed my account a few months ago because of how frustrated I was with this company. Now I re-opened my account and its even worse. I still can not use my credit card, make a payment online, get through to a human being through your "customer service" number. This is the worst customer service I have ever experienced. There is no empathy or service for that matter from anyone at this company. I would hope they care about their campany and customers, even though we have to use their service every business person knows you don't have a service without customers. I have been hung up on when I was supposed to be transferred. On the chat option they gave me the wrong phone number and then disconnected me. UNBELIEVABLE. This is the only company I can use to talk to my fiance and I haven't talked to him in 5 months because of this company. Worst service ever. I don't understand how this is even legal?. Send all your complaints to the better business bereau.
Courtney J: "Thank you for contacting Securus Correctional Billing Services, my name is Courtney how can I assist you?”
me: I need to make a payment and see if there are any notes on my account?
Courtney J: May I have your area code and telephone number along with your 4 digit numeric passcode please?
me: ########## ####
Courtney J: Thank you, one moment while I access your account.
Courtney J: Your account is clear to accept a payment but you will need to contact your bank as to why your payments are not going through. The attempts show declined by the bank.
Courtney J: Thank you for contacting Securus Correctional Billing Services. I hope we were able to provide you with fast and reliable service today.
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window. I didn't even get to respond this was after waiting 30 mins.
Comments:
Posted by throwback on 2011-02-24:
The BBB is not going to do anything for you. Neither will anyone in the prison system. I think most of the world really don't care how difficult it is to contact your loved one in prison. That's just the way it is. You can contact your States elected officials, but I doubt if they care either. If I say what I really want it will be deleted, so , good luck.
Posted by jktshff1 on 2011-02-24:
No offense, but the people that are in jail are "allowing this company to do business". They are the only reason it exists.
Posted by Toto's Monkey on 2011-02-24:
This is pathetic. You are paying for a service, so they should be as responsive to your problems as any other company would be - maybe even more so since they are the only ones allowed to provide this service in your area. I'd become a pest. Who hired this company? I would call them. Is it your local County Commissioners? The State? This company is accountable to someone, so you should find out who that is and explain to them what your problems are.
Posted by momsey on 2011-02-24:
Good review. It's not right that you're forced to use this company and they can't even provide the service they are paid to provide. It doesn't matter who you're trying to call or why they are where they are.
Posted by Lord Rothschild on 2011-02-24:
If we're gonna allow phone services in the prisons then let the free market take care of it with some competition and not these political payola monopoly deals. It offends me as an American that our government is letting scumbags like Correctional Billing Services to get fat off of exclusive access to state owned and operated assets. Just ain’t right man.
Posted by jktshff1 on 2011-02-24:
While I agree it's not right the way these companies do business, if people did not use them they would go out of business.

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