Empire Carpet Informative - Reduced quote
SAN DIEGO, CALIFORNIA -- We had a sales representative come to our house he was very nice my first negative was when he started to bad mouth Home Depot and lows. I can't stand when a salesman bad mouths another company. Well anyway I let it slide thinking he was proud of empire. He measured and we looked at samples. I was not going to make a decision that day anyway - I just don't make decision that quick. Well when we got our quote it was over $8000 for about 2200 sq feet that was with the buy 1room get the rest free. When I told him my quote from Home Depot was approx. $6000 he immediately dropped his price to $6500 I said I wanted to find my Home Depot quote to be sure he started pressuring me to buy - that he could have it installed on Monday today way Saturday. I told him I still needed to pack up my house - we had 2 floods in our house and it was basically a mess I wanted to go through everything myself to discard what I didn't want anymore. He became upset at that point but was still pleasant. But I was assured when I made my appointment that I would not have to make a decision on the spot. We decided we would call empire back if we wanted to use them. Still have not decided, but I figured the price would be a whole lot better than what they quoted. I don't think they actually give you the deal they advertise on TV. I expected the quote to be at least half of the Home Depot price.
Company Response on 03/04/2011:
I came across your post and I'd like to see if there's an opportunity to follow back with you and about the concerns you've expressed. I can see you're still trying to decide about home improvements and I'd like to be able look up your account, so I can help you with information about your quote as well as answer any questions about our sales promotion. You can email your contact information to email@example.com or contact me via phone at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
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