VRBO Complaint - VRBO 181152 Fajardo
This place wasn't horrible, but it also isn't what was advertised.
First, the place was dirty. A cleaning service was not used - dirty floors, smudges and finger marks on glasses, hairs in the shower, soap scum all over the shower. We contacted the owner to let her know the place was dirty and her cleaning service clearly wasn't doing their job and she responded with a defensive email that it wasn't dirty and she mopped the floors. Yet, there were hairs on the floor and a lot of dust/dirt. I've rented other VRBO condos and they were clean. This one was not. The bucket full of dirty water (from mopping I assume) was left in a sink next to the washer/dryer.
Second - NO DISHWASHER yet the ad says "full kitchen" Most Americans have a dishwasher.
NO cable TV - we only picked up basic channels.
The hot water went out one day, but the owner was actually helpful about that and gave instructions on how to turn it back on.
We were given one bath towel and one washcloth a person for SEVEN DAYS. We paid to rent a 3 bedroom condo but only two bedrooms were prepared and we were given two bath towels. We didn't pay per person, we paid for the entire condo.
The pool in the complex is nice and so are the beaches, but just get a hotel room.