Avis Complaint - 50% extra charge for winter ties option at Munich AVIS rental
MUNICH -- We went for skiing holiday in 2011 Feb/12- Feb/19 in Austria. I used AVIS car rental in Munich airport (MUC) many times before, so I booked a car at AVIS this time too for 250 EUR per week.
Upon arrival, suddenly, I been asked by AVIS representative do I need winter tires? I never been asked about it before and I expected that car rented in winter season supposes to be equipped with winter tires. AVIS lady pushed on me by saying that driving the car without winter tires in Austria may case to penalty of few thousands EUR. I said OK to winter ties.
BUT. I was absolutely not OK, when they showed me updated price for car rental! Initial 250 EUR became 370 EUR which is about 50% increase for option which actually has to be mandatory in winter.
We asked a manager. The "manager" was a lady next to first AVIS representative doing the same job, unfortunately much more rude, unhelpful and unreasonable! She refused the fact AVIS Car booking wizard doesn't gave a possibility to choose the winter tires option. She just wanted to rip us off. We could not believe we should pay 25% of new winter tires price for using it just for 1 week. We complained about unreasonable high price and asked for discount or car upgrade. AVIS lady-manager said No and was very rude.
It was funny to see that AVIS treated next customer in exactly the same way. Gentleman has an Internet booking and first question AVIS asked him was "do you need winter tires". I couldn't avoid to give him a friendly warning that he will be charged extra 100+ EUR now. AVIS lady-manager started screaming on me so I am not allowed to speak with her customer. It was such a disgusting to see how AVIS rips off the people using the same trick. It is clear cheating! I an extremely disappointed by AVIS in Munich airport. I never expected such a low quality service in Germany.