Capital One Complaint - Additional Info: for Capital One Bank Being the Worst Bank ....... EVER!
1680 CAPITAL ONE DRIVE, VIRGINIA -- Fine. Since you people need it spelled out for you, and you don't want to take my word for it that this institution is the absolute EPITOME of incompetence, here goes:
1. On Tuesday, September 14, 2010, a mere 24 hours after Capital One's takeover of Chevy Chase Savings Bank, I happened to go to my local branch's ATM to take out a mere $40 from my savings account. When the balance slip came out, I nearly passed out. It said there was only $7,300 in there when I knew there was over $33,000 in there. I immediately called these new "owners" of the bank and could not believe what I was told. Here I'm using MY ATM card to take money out of MY savings account and these clowns told me that the $40 came out of one of my PARENTS' accounts. How ridiculous is THAT !! And the reason why ? Just because two weeks earlier, we added my name to five of their accounts for the ONLY reason being so I could call the bank and ask questions on their behalf. That's it. My dad is 92. My mom is 88. They don't hear or see too well so I'm trying to help them out. There was never any request or any mention WHATSOEVER of the mingling of my parents' funds with mine. What were they thinking ? Oh, yeah, that's right ! They WEREN'T!
2. In October of 2010, my mom went into the bank and changed one of their savings accounts to Capital One's "Simple Savings" in order to get that better 1.1% APY when she was previously getting some joke amount of. 25%. So when we got the November statement, the rate was quoted on the statement sheet as being. 7%. We made that first call to Customer Service who told us she was in fact getting 1.1%. They had no explanation as to why their OWN paperwork clearly said. 7%. The December statement came and the same thing happened. We finally called the local branch Manager that my mom deals with to find out what was going on. She admitted to me that upon calling Capital One's "Customer Advocacy" group that there were errors that were providing incorrect information on statements.
3. In November of 2010, they had the wrong social security number for my mom on a CD confirmation mailing. We then called both their "800" customer-service number and the local Branch manager who assured us that it was only wrong on that CD page, but that their SYSTEM had the correct number which was confirmed with them on the phone. So three weeks ago, when my mom got the 1099 in the mail, it STILL had the wrong social security number. Like it's not bad enough that these idiots had the wrong number on internal paperwork -- now, they're giving the Feds the wrong number, too !
4. What kind of normal bank does NOT have "transfer" slips ? My mom has to do a number of transfer transactions between a checking account and one of my dad's money-market accounts that receives electronic deposits of some Morgan Stanley dividend checks. Every time she has to go in to the branch and fill out a withdrawal slip from the money-market, a deposit slip to the checking and ends up receiving three receipts she has to deal with. What a PAIN !
I could go on, but for what purpose? On the afternoon of February 10, 2011, I made three attempts at calling the office of Capital One President and CEO Richard Fairbank. I know for a fact that his office is right here in McLean, VA, the main office for Capital One. When I called the main number of 703-720-1000, I specifically asked to be connected to the ASSISTANT to Richard Fairbank. I'm not stupid enough to ask for Fairbank himself. Each of the three times I was calling this local McLean, VA corp. office, I was connected to a "Senior Customer Service" person either in Dallas, Texas or other such venue five states away! I highly resent that. Whenever I have called any CEO's office, I can ALWAYS be connected to the assistant. So after that miserable treatment, that fine evening of February 10, 2011, I filed an on-line complaint with the Feds -- the Office of the Comptroller of the Currency. That's the group under the Treasury Department that oversees national banks since the FDIC is not over Capital One. I believe they need to send their bank examiners into this asylum and do a thorough investigation into the blatant incompetence of this group. On Monday, February 14, I got called by someone at Capital One in Texas who basically gave me a half-baked apology, saying they would correct my mom's 1099 ASAP, but hey, what are they going to do about all the other things? The damage is done. Best thing for us to do is simply close out our nine accounts and be GONE from these jerks !
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