Magnavox Complaint - Philips-Magnavox does not back their products - LCD TV - model 42MF437B/37
LCD TV - model 42MF437B/37 - Complaint
KNOXVILLE, TENNESSEE -- Back in 2008, I purchased a 42" LCD Magnavox TV (model # 42MF437B/37). About a year and a half later, I noticed a vertical line down the middle of the screen when the TV is on. Currently, there are a few more additional lines that appear on the screen. I called Magnavox to ask them about the problem. After being given the run around, and told that Magnavox no longer supports that model of TV (I'd have to go to a private repair service to have it fixed), I finally requested to talk to a supervisor (Reference # 446520). After speaking to the supervisor, and asking what Magnavox was going to do to solve my problem, I was, again, told the same thing. Magnavox was not able to do anything to help, I'd need to see a repair service on my own. I have yet to see a repair service for the TV, but after looking on the internet about this problem, I've noticed the majority of people with the same problem have said it's cheaper to buy a new TV. When I told the supervisor at Magnavox this, I also told her I was not happy with Magnavox's lack of responsibility for their products. I also mentioned that this is a prime example of why most American companies are failing - because those companies will not back their product. When I asked her that apparently Magnavox only builds their products to last, at the most, 3 years, she really didn't have a response (go figure). Of course, all she could say was she's sorry, but there's nothing the company can do for me. I also told her that if indeed I did purchase another TV, it surely would not be a Philips-Magnavox product. I will even expand that promise to any other type of electronic product built by Philips-Magnavox, whether it be an electric razor, DVD player, etc. So, for all you out there thinking about buying a Philips-Magnavox product - DON'T. They are not built to last, and it would be a waste of your money.