Symantec Complaint - Questionable Rebate Offers
ALABAMA -- Beware the Symantec (Norton) System Works 2005 combined offer of a $30 rebate on the basic software plus the $30 upgrade offer. The kicker is that one must submit the UPC code from the newly purchased software box with both rebate forms, an obvious impossibility! I submitted both rebate forms with the caveat that their offer was either flawed or purposefully deceitful. The upgrade rebate form was submitted sans the UPC code but with the previous Symantec CD as proof of ownership along with a detailed explanation of the duplicitous nature.
The upgrade rebate form was disallowed as not meeting the requirements, i.e. the UPC code, and therefore disallowed.. Their rebate operations center personnel either are not equipped to understand the problem as outlined, or there is a subterfuge involved.
A certified letter with return receipt explaining these circumstances was never acknowledged. There appears to be no other means to seek redress other than a warning such as this for other persons who should not take the bait. Try getting a “live” person with which to interact! Hope that some righteous executive from Symantec sees this and is able to initiate corrective business practices.