Linder's Furniture Complaint - They called the police on us!!!!
LAGUNA HILLS, CALIFORNIA -- They called the police on us!!! I have never written a review before (good or bad), but the extremely poor customer service at Linder's compelled me to warn potential customers. In fact, I wish I could select negative stars after how were were treated.
We bought a new 73' TV and paid $25 extra to have the old one removed. The sales guy, Ken even asked the manager in front of me how much to charge for that service. When the very rude delivery guys showed up, they said they would not take the old TV away even after we showed them the receipt. We called the store and asked to speak to the manager. After almost an hour, the Assistant Manager, Rosa called back and said we were out of luck and hung up on me. When I called back, she refused to agree to return my money for the service or take the TV. So, we asked the delivery guys to leave. They vacated the house, but sat outside for an hour while Rosa called the police on us for not signing the delivery invoice. Why would we sign the invoice, when they did not remove the old TV (a service we paid for)!?!
Next time, we will pay the extra $100 and take our business to Sears or Best Buy... anywhere but Linder's!