Dell Computer Corporation Complaint - Cannot recommend Dell products to anyone.
Service? What is that? Dell obviously does not have the word in their vocabulary! I have talked with customer service, technical support, and what was suppose to be a manager. After exactly three weeks and eight plus hours on the phone no solution is in sight. (The hours were from MY phone.)They have NOT returned phone calls as promised and you get to talk with someone in India or Salvador who is supposed to be able to help you. YA RIGHT! What a joke. It would be nice to talk with someone who can solve your problem. I went so far, after three weeks, to take my computer to a local shop. They tell me it is locked up and there is no way to get into it. When I talk to Dell technical support they proceed to tell me to do the same steps over and over and over again. I am so upset!On top of everything I have a service contract with them. WHAT FOR? I pay my bills on line; therefore, no longer get paper bills. HOW AM I SUPPOSE TO PAY MY BILLS?? I am writing this from my work computer; which I am not to use for personal matters. (I received permission to write this.) I do not believe that Dell is even interested in correcting the problem. I will not buy another Dell product not can I recommend their products to anyone else due to no service when needed.