Budget Rent-A-Car Complaint - LDW waiver scam - 2011 Chevrolet HHR
TAMPA, FLORIDA -- My wife and I rented the car at Tampa Int'l Airport. The employee asked if I wanted the insurance waivers. I said, "Yes, we have our own insurance". Since there was no paperwork to sign (yes they are paperless), the only thing there is to sign is the pad with the cursor pen. There is no paperwork to review, so you are at the mercy of the employee being honest. Wrong!! They seem to be encouraging the kiting of charges- they must get a bonus on their salary. Beware of this- we were charged an additional $259.90 for LDW (loss damage waiver) that we specifically turned down.
Beware of rogue employees!!! Or is it a new company policy??????? Our credit card company took our complaint after Budget offered to refund half of the charge which we declined.