Cottmman Transmissions Complaint - Transmission Repair
SPRING HILL, FLORIDA -- On December 9, 2003, I spent $1278.42 to have my transmission rebuilt at Cottman Transmission 10479 County Line Rd. Spring Hill, Fl 34609. I have taken my truck two or three times a month over a 17 month period of time to have them try and make adjustments, replace parts in the transmissions or replace the transmissions. After Cottman replaced the second transmission and it would not operate properly, Brant LaVigne, the manager told me that my truck was running badly because the transmission did not have enough vacuum to shift properly and to take my truck to a garage and have that fixed. I took my truck to a garage and the mechanic said that the vacuum pressure was correct. The next day I went back to Cottman and Brant told me to go to a different garage, so I did. The second garage that I took my truck to, hooked up three different gauges and told me that the vacuum pressure was correct. I then purchased a vacuum gauge and took it with me to show Brant that the vacuum pressure was correct. He told me that his gauge was probably bad. After the third transmission did not work properly Brant was so furious that he told me that I should sell my truck because he was sick of trying to fix it. The forth and final time that they put a transmission in my truck, they drove my truck 106.2 miles to and from the other Cottman Transmission that Mark LaVigne owns, to have his other mechanics put a transmission in. Three days later when I went to pick up my truck, Brant told me that the truck was still not right but that the problem was the timing belt and or the transfer case and that the transmission that the St Pete shop put in, was wrong and that I needed to go and find the correct transmission for my truck and they would put it in. Brant then said that all three of the transmissions that he had installed were also wrong. Brant told me that he had just found out that day that my truck needed a special transmission.
I took my truck to a garage to have my timing chain and transfer case checked and that mechanic said that the timing chain was fine and that he felt that the transfer case was fine but that I should have a transmission shop check out the transfer case. I then took my truck to Brooksville Transmissions, a shop that Brant said he had a lot of respect for. Brooksville Transmissions said that the timing chain was fine and that the transfer case was fine but that something was wrong in the transmission and that he could fix it. 17 months, four transmissions, and over forty times of me taking my tuck to Cottman to have them do something, I called Mark LaVigne, the owner of both Cottman Transmissions. Mark informed me that it was my fault, because Brant didn’t know that the transmission that I brought them to rebuild was not the transmission from my truck. I told Mark that Brant absolutely knew that it was not the original transmission because I asked Brant to show me how to read the date code on the transmission and he did. I asked Brant if it was ok that the date of the transmission that I had, was not the same year as my truck and Brant said no problem that all of these transmissions are alike and that he has not found one yet that he can’t fix. Mark then said that the timing chain was bad and to have the transfer case checked. I told Mark that I did take the truck and that the transmission needed fixed or rebuilt. Mark then asked me what it would take to make me happy and I said to give me my $1278.42 back so I can go to Brooksville Transmissions to have my truck fixed. Mark said that he would give me $400.00 of my money back because he lost way too much money trying to fix my truck and that I should fell fortunate because his brother Brant should have charged me more than he did.
Since then I have taken my truck to four other transmission shops to get estimates, two of witch were Cottman Transmissions and they all said that the problem with my truck is in the transmission and not the timing chain or the transfer case and that my truck does not take a special transmission. Jeff Yurman the operations manager at the Cottman in New Port Richey, told me that the transmission was so bad that I should not even be driving the truck because it might damage the motor and or rear end.