Time Warner Cable Complaint - Time Warner Cable of GSO, NC Totally Incompetent
GREENSBORO, NORTH CAROLINA -- Hey everyone I just sent the ADMIN an email to remove my pic, again i am sorry that it seems to bother/distract you so much. Even after I explained what had happened, And for the people who say they cant get past the pic I take that as a compliment not an insult tyvm. It asked for an upload and i did it, it said max size was 296KB thats small not my fault. Meet me in real life and tell me they are contacts! I must just be one of the few that have eyes that blue, everyone has always commented on them and sometimes one turns green (Freaky)~~~~
Back to the point, I would really like everyone to just read the review and comment on the service and tech work. I have lost thousands of dollars here for a -17 signal. And i just found out that the previous owner had to have a AMP/Boost box attached here to get the service working, and that was installed by TWC. When they moved they took the AMP/Booster box with them i did not know this. All TWC did was push a button and switch my service to a new house, never once coming out here to check to see if my equipment was correct or that I had the correct equipment to run the services that were promised to me in a BINDING CONTRACT that i fullfilled but they did not!
I had more services than the previous owner so I would think that i needed a AMP/Booster also but i am not a TECH so i had no clue except for what they would tell me on the phone and you know how that goes. I talked to the previous owner a few days ago while I am putting this all together for the BBB and found out about the AMP/Booster. By god TWC should have come out here and hooked up my service instead of flipping a switch at their office and calling it done. So when i called TWC finally about this they would say went cannot monitor all of their customers?!?!?!?! I found that hard to swallow. If TWC are going to run a monopoly and pronounce themselves as the premier Cable/Phone/Internet service company then by god they should produce. Who ever made the comment about nothing being perfect, you are right nothing is but I at least expect service on time and not having to call them over 100 times in a few months because they wont even bother to figure this out. I am in the service industry myself and never ever would do this to a customer.
I have cakes,cookies,tips,etc waiting for me when i go to a service, not screaming customers because I promised something i couldnt/wouldnt deliver. I have even been threatened by them and hung up on, is that the way to treat a customer that is paying on time and fullfilling their contract? Do I not have the right to say something when i am being stolen from? I have no problem paying my bills, but i refuse to pay for something that i am not receiving in full. Go to http://www.digtriad.com/news/socialmedia/ and check out one of the videos i took from my TV and tell me if you want to pay for that.
I was under contract or i would have changed services in a heartbeat for this. But thats the cowards way out and it lets them get away with even more, well I say no more and I do not like to be stolen from or lied to. The only way to stop this is for people to band together and agree on what we can do about it, all i see are a bunch of people to scared to take on the status quo. They should not tell us what to do, we allow them into our cities and towns when they promise stuff and then some of us get shafted. Well why dont we all go back to writing bad checks and crap again then it would be the same. (A bunch of pissed off people owing something to someone else) is that really where we are headed again? Whatever happened to standing up for what is right? when did people lose their backbones? I have still got mine and it will always be here so take your best shot TWC or any other company thats tring to steal out of our pockets, someone will find out and hopefully will make a stand against you also.
TWC flat out lied on their BBB response to the complaint and i have over 40 increminating things that will put those chumps at TWC looking like the biggest liars in NC. I'll link em all every where if i have to for people to see, people might say enough is enough but thats only the people who dont want to hear or see the REALITY of it or life in general. They now have me down as a complaining customer that they are tring to make happy lol, where as I have the videos of them cutting my line 6 times in the snow and some not in the snow and cutting my neighbors lines because they sent no locators until 4th dig and so on. Complaining customer? HELL YES!! your digging up 480 of my yard before christmas and killing my neighbors lines + phone that runs a daycare so shes mad because she cannot get calls from the parens so she is losing money also.
None of that is mentioned in theor report just that their was no problem with my service.? (I'm Confused) They told me if I didnt call they would not know there was a problem because they cannot monitor everyone of their customers but at the same time when i do start calling i am now a complaining customer? If that doesnt sound like a scam to you all then i must be crazy... So please read this review and comment about it please lol. I will post a different review about Blue eyes ok that we can all get on :P. Ill be adding more, this has been going on for 2 years and 7 months now, oh and btw my service was finally restored just 2 weeks ago and i already owe my first bill in the next 7 days lol ahh life come on people are you with me?
3-1-11 Ok First off please excuse the picture... When I summited this first part the review it had asked me to up load a picture, I thought it would be a tiny Avatar Pic not some Giant thing that scares certain people lol, it said max size 296kb size I used a 266kb pic Im sorry. My eyes are that Blue just FYI for some of those comments, That should answer your questions. I havent figured out how to take the pic off yet so pls just ignore it and concentrate on my experience please. It's always easy to sit back and judge, so read my issue then judge it if you must but it's the truth and I can prove it. There must be accountability for actions taken by these large companies, and if we do not voice it how are others to know? Btw thank you for some of those comments :P lol, and also the ppl who actually did read it and commented on it. I am tring to replace the pic with a pic of just one of my servive issues. Thank you. As of today I am waiting on the response from the BBB and TWC, then I will go from there. But one thing in this world I will not stand is lieing, it will come back to get you ever time! And they are caught. And I do not blame TWC for my accident, I am just stating what has happened to me and the reason i did not notice how bad the problem was.
My problem with TWC started on Nov 1st 2008 when I moved into my new home. It is 480 Feet off the road and TWC installed 560 of cable, (which was already on the ground when I moved in) even after telling me that 400 feet of cable was hard to get a signal through and the still didnt cut it. (If it's to far then why give me service? Or why leave so much extra cable for the signal tho have to run through? There is a TWC junction box that can fit 10 people in it beside my house about 75 yards away..) I went by what they had said/done after all they are suppose to be the professionals. I was paying $166.00 for a service and expected nothing more than what they said they could give, I made multiple calls to TWC after moving in because my signal was bad and they would just say they were working in the area or they would refresh my boxes, which seemed to help for periods of time. But I live alone and rarely used more than one service at a time, So I really never noticed a problem just glitches and things when the phone would ring or if I was uploading an upgrade for a game or something the phone would cut off every few min even down to every few seconds. In June of 2009 just 6 1/2 months of living here I was Hit from behind in my truck while I was working by someone on their cell phone. I sustained many injuries and the worst one was to my head. I could no longer watch a regular TV (Any models that had slow framing) any more because for some reason I could see the frame works flashing down and it would make me pass out. I was in 3 times a day therepy and having head injections through my forehead and temples and soft spot and such it hurt so bad, When I would get home all I wanted to do was cry and sit in the dark. My TV of course was an old one so I did not watch TV/Internet again until May 2010. That was when for a present I was given a 46" LCD TV I was so happy That I could finally catch up on my shows lol. I even went and got the HD box and everything, soon as its all installed and ready to go "BOOM" half picture, words blurring together I have plenty of Videos, Audios and such that they won't even look at. So I started calling them to get it fixed and also my Pricelock guarantee that they would not honor even though I had fullfilled my part of the contract and they were the ones who mailed it to me, It took them 2 weeks and still could not figure out how to bill me even though I'm standing there with a paper in my hand, that they should be able to print off since they sent it to me. I had to finally step up and say hey since you can't figure it out "Managers" just throw me on the 33,33,33 deal on the TV right now and they did in just less that 30 min probably (WoW). They started to work on my house and found that I was receiving a -17 signal coming into my house. Now for anyone out there I really don't want to pay 166 bucks a month for a -17 signal when I'm suppose to have super turbo boost.... The wire running to my house was no bigger than a pencil and the "New Ones (x)6 were all bigger than 2 or 3 fingers put together... Thats when they started cutting the lines of the 2 house's in front of me. So they would come out to fix their lines and cut mine then fix mine and cut theirs again this happened 6 times over 6 months right at Christmas too. I have lost over 2000 dollars on my pay check due to having to be off days for them to be here and the 5 hours they were here the day after Thanksgiving on a Sunday when I wanted to be at church. And especially the days where they don't show up and when you call in they want you to take another day off work.... How am I suppose to pay the bill if I cannot work because TWC is at my house all the time it just doesn't make any sense. They dug 3 times before they ever sent out a locator and when one finally showed up they painted their marks on top of the snow... One question kept popping up from them and it was "How can we make you happy and fix this" I could not believe what I was hearing, how can they not know how to fix the problem they created. Honor your contract you sent to me that was underlined "you don't have to do a thing" and yes they used slang I could not believe it. In a business like theirs they should be a little more cafeful wording with their contracts. And second give me the correct equipment and such to run the service that I am paying for is that to much to ask? BUT!!!!!!! all I have gotten is the run around, threatened, hung up on, and called names, and a few other things. Sure I could give up like alot of people and just say Blah I'll go with another company, but the reality of the matter is, is that i honored my contract with TWC and did not receive my proper service (To me that is stealing my money). They did not know I had a video every time they were working at my house, even when they were inside my house the cameras were rolling ^^. (2nd) One of the people from TWC that is handling the BBB complaint hung up on me tonight (I have it all recorded), this is after a call from the same department the day before on a wrong number. They have been given the number 40 times or more to call instead of the one they did and I have personally witnessed them put the number in as the prime number to call and they still don't so that is total harassment, but I still talked with them and they said they would not honor the terms I was asked to give them from the BBB so I am going to rebut their claims. They say they did not cut or disrupt my neighbors lines and such which were also credited on their bills and the horrible landscaping now will prove other wise lol. They say there was nothing wrong with my service even when one of the Managers was here and saw the TV box rebooting every 8 minutes, but on their report they have they stated they removed my Radio Shack wires I had put in... This is after they had been here numerous times and had installed the wires themselves. I had the bag and receipt from the HD box I had received from them and the wires laid out on my couch and everything ready for the tech to fix my problem and the tech came with out any of the equipment that was listed on the wrok order. The response from the tech while I was on the phone with TWC customer service he would not call and they would not call the tech was "Where am I gonna get new boxes on Sunday"... In the middle of a conversation with the tech about my service the tech's personal phone rang and the tech answered it while I was in mid sentenceand walked out of the house for 22 min 12 sec then the tech brought up a beat up HD cable box (all the tech had in the van) and hooked it up to my TV in the bedroom where I don't even watch TV, this is the same tech that registered my -17 signal and had the new wire scheduled to be installed. I was told tonight by the person from TWC handling the BBB complaint that I was a complaining customer they were just giving me new stuff to make me happy and there was nothing wrong with my service -- My service was finally almost fully restored on this last Sunday 2-20-11. I have been credited from the top people in TWC over this area and if that doesn't say something I don't know what does around 500 dollars so far but I have not had regular service for 6 months so why was I receiving past due bills even though I had completed my renewal contract and they were working on my service? I have given you half of the story so far I have videos, audios and recording from them and they are still denying it all. Someone dropped the ball and they just kept on kicking it I guess, and now they think they can just sweep me under the rug? Well They have never met the likes of me before, I have my will and respect to stand on and a voice that can be heard. I have been called a liar, cussed at, threatend and said i had threatend, put on hold while they went to lunch and when they got back i was still there and they would hang up, I have been told that I am the cause of the -17 signal lol, plus much more. (NO MORE!) We allow them to be here and we can just as easily as a majority kick them out. After all look how long it took us to agree on the new FedX Hub ^^. I say treat us like people again and not numbers and maybe we will begin building trust in TWC again. Thank you for reading my post I have plenty more information and will be adding it tomorrow this is enough for tonight they have already taken up 2 years and 6 months of my life I refuse to give them more than this tonight.