Fox Rent A Car Complaint - Do Not Rent From This Company Ever!!!!!!!!! - Rental Car, San Diego, CA
Rental Car, San Diego, CA - Complaint
I so wish I had been smart to read some reviews from booking a car with them!!! NEGATIVE STARS NEEDED!!!!!
The Customer Service here is HORRIBLE!!!! We were staying in Escondido (40 miles north of San Deigo) when we started having trouble with our car the 2nd day we had it. Found out that the suspension was going out. We called to find out what to do and were told WE would have to pay for a tow truck to come pick up THIER car and tow it back to San Diego at our full expense!!
When we complained and asked to speak to a manager the next day (we drove the car back and took a full day of our vacation to do this) we were told she was "too busy" to talk to us.
We called the corporate office and they were SO RUDE!!!! How they can get away with treating their customers this way is beyond me.
Plus the first car was totally dirty, had other people's belongings/trash left in the car, and I had to point out the car seat we rented from them for our 2 year old was BROKEN!!!!!
DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY EVER unless you want to be treated like crap!!!!!!