Hawaiian Airlines Complaint - 5 Days Notice - 5 Days Notice To Change Policy Is Not Enough For Me
5 Days Notice To Change Policy Is Not Enough For Me - Complaint
HONOLULU, HAWAII -- I am a Pualani gold member with Hawaiian Airlines and in order to qualify you need to fly and earn a total of 20,000 miles/points. I have qualified for years and in December 2010 I booked a trip to Las Vegas for March 6th 2011. On Feb. 23, 2011 I received a "Pualani Update" dated February 2011 and it states that we are no longer entitled to 3 free check-in baggage but effective March 1st, 2011 we will only be allowed 2 free check in baggage.
I was upset because my daughter lives in Vegas and I like to bring some of Hawaii to her on all my trips. Well I called the consumer information department and spoke to Phoebe who is a supervisor. My complaint was that they only allow us with a short notice and my ticket was purchased last year and I should be grandfathered in. She said she would call me back and will check if the effective date was the purchased date or use date. She later called back to inform me that it was the use date and they would not grandfather me in.
I feel that this is bad consumer practice and want the public to know how about these shady practices that Hawaiian Airlines makes. We earned the privilege that we were promised and they can just take one year of dedicated flying and ruin my trip. If they said that it will be effective 2012 then I can understand but come on now.. 5 DAYS NOTICE.. something is definitely wrong with this picture.
Was a dedicated Pualani Gold member,