Sears Complaint - Sears doesn't stand behind their warranties
THOUSAND OAKS, CALIFORNIA -- A little over a year ago, we bought an Elite Dishwaster. Until recently, we've been happy with it. Unfortunately, the electronics suddenly stopped working and all the lights are blinking. The dishwasher cannot be turned on or drained. It just flashes lights.
I called on 2/15 for a service call, but was informed that the first available date was 2/22. I couldn't believe it would take a week for the initial appt. Even though I described the problem over the phone and they confirmed my make and model of dishwaster, the repairman arrived with the wrong part.
The repairman told me that a replacement part would be shipped to me by the end of this week and as of today, it has not arrived. I called Joe, Store Manager, at the Thousand Oaks, CA store where we purchased the dishwasher and he told me he couldn't really help me. Shortly after I talked to him, I got a call from the service center, saying my part was being shipped today, but wouldn't arrive until the middle or end of next week. Once the part arrives, I've got to call for another service call to have it installed. This will mean that we are without our appliace for nearly 4 weeks. Additionally, we had to pay $129 for a service call on an appliance we've had on 14 months and still haven't gotten the dishwaster fixed!!!!
When I called Joe back at the store to see what could be done, he did not take my call. I asked for the district manager's name and number and Joe's assistant give me a bogus name and the 800 number to the service center, which happened to be closed. I couldn't even leave a message.
Word of warning: Sears isn't the company it used to be. Once they have your money, they're done with you!