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Fox Rent A Car Complaint - Overcharged by $150/Dirty Car - Economy Rental - Denver Airport
Economy Rental - Denver Airport - Complaint
DENVER, COLORADO -- I was charged $150 two times, a few days apart for the same $90 reservation. I saw a credit for $60, which I assumed was to correct one of the $150 charges, but the other remained.
I sent a e-mail and received no response.
I Called the customer service number a few weeks later and was told to call my credit card company because what I see is different than what they credit card company sees.
This rep, Melvin, refused to accept that I was charged twice and that the charges remained 4 weeks later. I was refused when I asked to talk to a supervisor and was told to call back after I called my credit card company.
TERRIBLE service and inattention to their mistake.
In addition, the car was dirty and the return process was very disorganized and unprofessional. I stood waiting for over 10 minutes after the car keys were taken for anyone to acnknowledge me.
Defintely not worth the savings!
I sent a e-mail and received no response.
I Called the customer service number a few weeks later and was told to call my credit card company because what I see is different than what they credit card company sees.
This rep, Melvin, refused to accept that I was charged twice and that the charges remained 4 weeks later. I was refused when I asked to talk to a supervisor and was told to call back after I called my credit card company.
TERRIBLE service and inattention to their mistake.
In addition, the car was dirty and the return process was very disorganized and unprofessional. I stood waiting for over 10 minutes after the car keys were taken for anyone to acnknowledge me.
Defintely not worth the savings!
Comments:
Posted by tnchuck100 on 2011-02-26:
Did your credit card company make everything right?
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