Hemet Diner Complaint - Hemet Diner Owner and Family Are a Bunch of Thugs.

Review by Matt on 2011-02-26
HEMET, CALIFORNIA -- When this restaurant first opened, we loved going there, the food was actually pretty good, even though the service never really was. That was fine with us until one day we were served by the owner's teenage daughter. When this girl just ignored us by sitting on the waiting area benches talking to her older brother the whole time, our food was brought out to us by another server, and it was all cold by the time we received it. Our son was four at the time, and did not eat his diner very well, after we finally got it warmed up for us by the other server, so he did not need the ice cream that came with his meal. We told the owner's daughter that and she looked at us funny, and went to the back, and came out with our over priced bill, and a sucker for the boy. I know she was trying to be nice, but at the time handing our kid a sucker after he was misbehaving for us, and she knew that, I told her that she was ridiculous and not doing her family any favors by aggravating customers.

This is all what led up to my complaint. As we were leaving, after paying our bill, this girl's thuggish older brother escorts me out of the building using a series of chest bumps, as we got outside, I asked him if he had a problem, and he told me never to come back, and threatened me in front of my kid. I went back without any kids and wanted to speak to the owner. This is when I met the rest of his family... all a bunch of thugs, even their father the owner... they will not be so tough when the scare off all of there customers and are standing in line for food stamps.

Comments:11 Replies - Latest reply on 2011-03-01
Posted by Skye on 2011-02-26:
You're doing the right thing, by showing them with your wallet, that you do not intend ongoing back.

When you were getting chest bumped, and threatened, you should have called 911.
Posted by Anonymous on 2011-02-26:
She might have been trying to distract your son and diffuse the situation by giving him a sucker. Did you really have to call her ridiculous? I would have bumped her brother in the bongos had he bumped me.
Posted by jktshff1 on 2011-02-26:
What's missing?
Posted by T on 2011-02-26:
I believe there are details missing, because the experience sounds fairly innocuous and simply a result of a young inexperienced server, until the end of the complaint. Whatever transpired in between is critical, because it doesn't make sense that cool food resulted in being chest butted and asked not to return.
Posted by Skye on 2011-02-26:
It appears the lollipop was the beginning of the downfall.
Posted by Anonymous on 2011-02-26:
Kids that age are grazers, and have a hard time sitting still for any length of time, especially in a restaurant, and having to wait for the order, and then wait some more for it to be reheated, well, there you go, poor kid. Not to mention absorbing the tension from the parents. Sounds like the parents could have used a sucker too. The way I read it is the OP was used to the poor service there, but became especially annoyed by the waitress sitting and talking to her brother, while their order sat cooling, and holds the waitress responsible for their food being cold. Also sounds like the OP felt their parental authority had been overridden by the waitress giving the boy the sucker after they decided he couldn't have the icecream that came with his meal.
Posted by Anonymous on 2011-02-26:
trmn8r> I agree. There seems to be a big chunk of the story missing here. Not sure, but it sounds one-sided.
Posted by Venice09 on 2011-02-27:
Even if there is something missing, and there probably is, the owners should have been more professional. When there is physical contact, things can get out of hand quickly. You did the right thing by leaving and going back without the kids. The owners do sound like thugs who think nothing of strong arming customers. I suggest never going back.
Posted by Pepper on 2011-02-28:
Calm peaceful people don't get body-bumped out the door just for paying their bill.

Perhaps in your anger over your son's behavior, you may have been quick to mistake the employee's intentions. Even you admitted it may have been innocent.

Yet then you accuse them of trying to "aggravate" you ... by looking at you funny and giving your child a sucker.

I'm starting to think these so-called "thugs" were taking the brunt of an already angry temper ... and may have decided that they don't want to be "whipping boys"
Posted by Pepper on 2011-02-28:
The other part that sounds suspicious is the last paragraph.

The OP decided *TO GO BACK* to the restaurant after claiming to have an altercation with a member of the staff.

What kind of "word" were you planning on having with them?

The more times I read this, the more it sounds like the family simply lined up to bar the OP's re-entrance into the establishment after being kicked out.

Posted by Venice09 on 2011-03-01:
Business owners do not have the right to 'discipline' their patrons, and certainly not with a series of chest bumps or any other physical contact, unless it's in self-defense. Words and attitude don't count. If the owners felt threatened, they should have called the police.

I don't see anything wrong with going back to speak to the owner about the behavior of his children, especially if the owner was unaware of the incident. It's not something I would do, but I can't fault the OP for doing it.

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