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Gevalia Coffee Complaint - Poor Customer Service
Complaint
I have been a customer since 2004. I have noticed a change in last few years with the customer service. I thought it was just me, but after reading other reviews now I know it's not. WHAT IS GOING ON???? Believe it or not they use to have the best customer service reps I've ever had the pleasure of dealing with. Now when I call I get the run around. I've called about a charge showing up on my bank account, when I haven't ordered anything, and they are telling me they don't see it & I have to have my bank send them a faxed copy of the charge. I've called 4-5 times in the last 2 days & I swear I keep getting the same 2 people with a HEAVY accent, the same kind of accent, same 2 people every time I call....WEIRD!!!! Coffee lovers, like me, don't mind paying a little more for something they enjoy but the coffee doesn't taste as good after dealing with poor customer service. I use to recommend them to everyone I met, even had a couple people become customers themselves, but I can't do that anymore. So sadly I canceled both my personal & work accounts with Gevalia after many years of being a customer.
Comments:
Posted by ticia232 on 2011-02-26:
I would still check with the bank about the charges. You kept calling the company but they do not know where the charges came from, same as you.
Your bank account could be compromised!
Even if they weren't foreign, if the computer is NOT showing that they charged your account, then they didn't charge you ACCOUNT WITH THEM! Your card got charged on someone else's account. I think rather than saying that just because someone has an accent they don't know what they are talking about, you should be going to your bank and finding out when the order was placed. So you can send that the company and the can see who placed and got the order and then they can be charged with theft.
Your bank account could be compromised!
Even if they weren't foreign, if the computer is NOT showing that they charged your account, then they didn't charge you ACCOUNT WITH THEM! Your card got charged on someone else's account. I think rather than saying that just because someone has an accent they don't know what they are talking about, you should be going to your bank and finding out when the order was placed. So you can send that the company and the can see who placed and got the order and then they can be charged with theft.
Posted by trmn8r on 2011-02-26:
If the company can't see the charge, it makes sense that they want to see an official record from your bank.
Sometimes a bank will resist sending such a fax. I had this happen. It isn't fun being stuck in the middle, but only your persistence will solve such an issue.
Personally, I don't believe cancelling your accounts with the retailer is going to have any positive impact on resolving your problem.
Sometimes a bank will resist sending such a fax. I had this happen. It isn't fun being stuck in the middle, but only your persistence will solve such an issue.
Personally, I don't believe cancelling your accounts with the retailer is going to have any positive impact on resolving your problem.
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