Wachovia Complaint - Bad Business - Costumer Service
FLORIDA -- To whom it may concern,
The reason for this email is to express my most recent experience with Wachovia. I’ve been a costumer for Wachovia for many years and I’m thankful for the services provided until now.
I understand that people that work in costumer service are human and have bad days, but to be lectured by a supervisor in a call center in regards of the way in which I conduct my finances is uncalled for. What I’m referring to is my lasted call to costumer service in which I requested clarification to the way in which my transactions where handled. Ultimately, I felt that two charges which had been imposed into my account where unjust and perhaps could have been as a mistake of some sort. After speaking to a service rep by the name of Tracy, she agreed into crediting my account for one of this charges. I tried to plead my case further and gather a satisfactory answer from the rep which was not able to further assist me. During my whole conversation with the rep I tried to be comprehensive and courteous and if the conversation was recorded it could collaborate with my statement. I request to speak to Tracy’s supervisor. After a long wait I was able to speak to Ashley a supervisor at an Oregon call center. Ashley promptly tried to dismiss me with explanations on how this charges came about and why she will only be able to provide me with a courtesy refund of one the charges. Furthermore, I was told by this supervisor that it would be noted into my account notes that “no further Courtesy Refunds” would be granted into my account. She proceeded into advising me that as a courtesy she would refund one transaction and also send me a few transaction registers free of charge so I could manage my account better. As upset as I was over having a Bank’s representative insult my intelligence in a patronizing way by telling me she would send me registers, I tried to the appeal of this bank costumer’s satisfaction and how unsatisfied I was over the way she handled this particular situation. As a final note, I could tell how sincere this supervisor was over her “transaction registers” as she never verified any of my personal information and where to send these registers which I don’t need.
I have decided to terminate my business with Wachovia as soon as a few transactions which I done go through later on next month. I have also decided to forward this email to other departments within this organization including Jane Henderson, Director of Community Development, Tony Riggio, Regional Community Development Managers for FL and Ken Thompson Chief Executive Officer Wachovia Corporation with hopes that some takes the time to read this email and reply to it. I’ve also forward the contents of this email to HTTP://WWW.CONSUMERAFFAIRS.COM and HTTP://WWW.MY3CENTS in the form of a consumer complaint.