Radio Shack Informative - RS Manager - Cell Phone
STEVENSVILLE, MARYLAND -- I was at Radio Shack to purchase a replacement for my pre-paid cell phone. A very kind middle aged man was helping me decide what phone I should choose with the carrier I had already decided on. He was NOT trying to sell me something I didn't want and I was happy about that. However, the so-called manager came over and told me that he was new and wasn't informed enough to help me. She proceeded to try to "up sell" me on a 2 year contract phone. Needless to say the man walked way and seemed sad that he was what I call bushwhacked. I was shocked at the managers treatment of him as he seemed very knowledgeable to my needs. I didn't purchase anything that day. A few days later I returned, and the same man was helping me find a good voice recorder that I needed for a lecture I was attending. Once again while this man was helping me decide which model to purchase. The manager commented that he was new and if I needed some assistance to ask her. The mistreatment of this salesperson is unforgivable and I will not return to this store. Additionally, Its seems that the lady employees there are more interested in their text messages and boyfriend comments than helping the customers. Its a shame that a store would put such inexperienced people in charge of a store. Although it may be because they can't find any good and experienced people to run it.