Denny's Restaurant Informative - Concerned - Service
I am a former manager and general manager of Denny's I started 23 years ago with the corporate store and over the years they started franchising and it became such a stressful situation to try and stay with the corporate so I ended up with a franchise and then another and another. I have always tried to get the corporation be more strict with the franchises the problem is it's all about the money, if they fail an inspection they just pay Denny's corp. if they don't score well on a shopper they just pay. I have not worked for Denny's for about 7 months I had to get out I felt like a passenger on the Titanic which is very sad because about 10 years ago I would have never considered the thought of leaving. It is hard to watch them sink no body will listen or they only ask the questions they can get the right answer to. I have a Denny's shirt that we got when they joined forces with special Olympics and I threw it on went to change the tires on my car on my journey I saw three men at the tire shop each had a comment about weather or not I brought breakfast ha, ha, after which followed how bad the service was the last time they went to Denny's oddly enough three different locations. I found myself still trying to defend the brand. I then drove around the corner to the local second hand appliance store where I encountered yet two more men and they to ask did I bring the GranDSLam we laughed then the comment start that the service is so awful and the food quality has gone down one of the men went as far as to say you could "read the paper through the bacon" his name is Jim is is the owner of the appliance store. Now I wonder if I was only away from my house less than 2 miles and I got 5 (five) negative comments. Where are the people who work for the company, they are the ones refusing to work weekends or go out and talk to people. This is how you find out what people think about what you are selling, most of the people who can make a difference never come out and that is so different from before when Denny's corporate was being more active. I hate to think that if someone with a little ambition could start a run off of Denny's and make a lot of people very happy just with a big service and great food.