Verizon Wireless Complaint - Worst Customer Experience I Have Ever Had
Since I got my Verizon Wireless service with 2 phones on a family plan, within the first 2 months I went thorugh 5 phones with defects rendering them inoperable.
One of the phones was replaced and the phone it was replaced with was inoperable immediately out of the box. It required immediate replacement again.
Another phone required replacement immediately after purchase.
Automatic payments were made unavailable to me due to "insufficient funds in my account." I checked my account balances the day before, the day of, and the day after the supposed attempt to receive payment by Verizon. Each day there was over $1,000.00 in the account. The monthly bill has always been under $200.00
As such, I am required to do mail in payments, payments via internet or payments via call in.
I never get my statements in time to pay by mail without being late.
Online payments have never worked from the over 6 computers I have tried it from with the 4 cards I have attempted to use, all with positive balances and fully functional.
Paying by phone I spend over an hour a month on average fighting with the horrible automated robot voice just to pay my bill.
Attempting to make a payment via text by dialing #PMT as instructed by an automatic text received from Verizon only results in receiving the same text advising me to make a payment by dialing #PMT.
My required data package for my Blackberry does not work. I cannot set up any of my many email addresses to my phone. I also cannot access any of the navigational app features that used to work fine. Internet coverage has gone from irregularly bad to spotty to flat never working.
Troubleshooting processes achieve no result; nothing works after any measure of troubleshooting. Replacing the phone has not worked. Replacement phones are just as nonfunctional.
In the past 6 months of service I have tallied over 15 hours of work on my part just to get one phone that I currently pay over $90 a month for to do what I am paying for it to do.
Staff is rude and places me on hold for well over 15 minutes.
Upon attempting to achieve a result where I do not have to pay for the data package that I cannot use, I was told data packages are mandatory for Blackberry devices. I was also told I needed to go through their troubleshooting process (spend my time working to get my phone to do what I am paying for it to do). I replied that I had done this on numerous occasions to which I was told I had not done it recently enough. I said I had done it plenty and that doing the same thing that didn't work before would not work again. I was informed that there were no notes that I had ever done any troubleshooting (somebody on their end didn't note that I had attempted troubleshooting, so my word that I had meant nothing and this meant I had to do it again). SO which is it? I haven't troubleshot my phone recently enough, or there are no notes indicating that I have ever troubleshot my phone? Ahhhh, kind of got caught up in your own lie there, didn't you Verizon customer "service" supervisor.
My options to date are according the Verizon as follows:
Continue to pay an extra $30 a month for a data package that has never been fully functional, and continue to spend my valuable time to troubleshoot it with people who are only going to tell me to do what I have already done some dozen or more times. The phone will simply never work as advertised.
I can pay a TWO HUNDRED dollar early termination of contract fee to get out of my 2 year agreement with Verizon. Sure, I can see if I simply wish to terminate my contract for no other reason than I just feel like it, I'm obligated to its terms. But I am not receiving the service for which I agreed to the contract. Verizon is not holding up their end of the agreement. Hmmm.
Unknown to Verizon, option #3
I cancel my checking and credit cards that they have on file so that they may never directly debit any of my accounts for what I "owe" them, say nothing to them, continue to use the service and run up an insanely high bill and never pay it, and destroy their worthless phone.