USA 3000 Complaint - Horrible doesn't even come close
There are no words to describe the horrible experience with this airline. Flight 363 from Fort Meyers to Cincinnati began on 2/25: we were contacted earlier in the day that our 11 pm flight was delayed until 3:15 AM but supposed to report to airport by 10:30 pm. This alone was absurd. The inbound flight then hit fog (funny, though, other flights were coming in) and ran out of gas and then diverted to Miami to refuel. This happened TWICE. Finally, the plane arrived at 11 am the next morning. 40 minutes later, we were told the pilots were out of time, flight was then cancelled until 8:30 pm AFTER WE SPENT OVER 12 HOURS - obviously didn't want to provide hotel arrangements. The scene was pitiful. There was a disabled woman and another elderly woman in wheel chairs - absolutely nothing was done for them. Oh, wait, they gave each of us a $10 food voucher. Indifferent staff, constant lies. Arrived home 22 hours late. THEIR DISCOUNTS ARE NOT WORTH IT.