All Microwave Oven Manufacturers Complaint - Microwave Oven Door Latch Conspiracy
I am responding with empathy to the person before who stated a similar concern that I have. I am also interested in learning from others if this is becoming a universal complaint that spans multiple microwave oven products from multiple manufacturers. I have experienced in recent years at least three failures of door mechanisms in microwave ovens...each one from a different manufacturer. (At the outset: let me first adamantly explain that I do NOT slam the microwave oven doors, do NOT abuse them in any way, probably am more careful with them than the average person--especially given my experiences, and exert only sufficient pressure to shut them as the mechanisms require).
It seems to me these products are produced with the EXPECTATION THAT THEY WILL FAIL...with the outcome that the consumer must buy a new oven well before a reasonable lifetime of the appliance has been achieved. All of these ovens were operating normally until the door latches (two of them) and/or door opening mechanism (one of them)suddenly broke...rendering the appliance inoperable as it is necessary for the door to be closed before the oven will function. I live in a fairly remote area, and could not access a repair person to come to my home. I offered to take my microwave oven to a repair shop (located about one and a half hours away) only to learn that the waiting lists for service were weeks...if not months...long. The door latches and/or opening mechanisms were made of LIGHTWEIGHT PLASTIC!!!
Obviously this not a sufficiently durable material, especially given that this is the most significant moving part requiring human interaction in the entire appliance; and the functioning, durability, and longevity of the appliance is dependent upon them. I was consistently informed by service and customer relations people that to repair the items would result in minor costs for parts, but HUGE costs for servicing...which meant I "might be better off if I just bought a new microwave item". I'm now on my THIRD oven in two years...having had latch/opening mechanism failures in three previous ovens (one othere one failed more than three years ago). My questions:
(1.)Are other people experiencing this same problem and response/situation...especially with multiple manufacturers?
(2.) Is there a manufacturer out there who installs more durable--ie: metal--door latches and opening mechanisms?
(3.) Are there any manufacturers who actually "stand by" their products, and offer service or replacement if failures of defectively produced products occur....WITHOUT the big run-a-round, ridiculous expenses, and the final determination "better to buy a new one than repair it"? Are there any reputable consumer "watchdog" agencies that would welcome and investigate claims such as this, and advocate for manufacturer and regulatory reforms?
(4.) I have been an avid participant in reuse/recycle programs my entire life (having been raised by grandparents who survived the Great Depression and conserved every resource available...as well as having been a child of the age when "saving mother earth" seemed like a good idea) and find myself appalled that the modern answer to appliance maintenance and management is to toss them out and contribute to landfill and pollutant issues...not to mention the waste of resources, materials, time, and money. Is there no governmental/environmental agency that encourages reuse/repair of appliances rather than replace/dispose strategies?
(5.) I have been a victim of the current recession, have been unable to find work for an extended period of time, and have limited funds to spend uselessly on appliances that SHOULD have a reasonable lifetime before they need to be replaced....if anyone would like to put me to work on assisting with consumer advocacy matters, I am available, motivated, and capable...heck, I'd even train to be one of those repair/service people if manufacturers decide to produce a product worth maintaining and salvaging!!