Propane Gas Industry Complaint - Cold-hearted criminals

Review by globemeister2 on 2011-02-28
I complained about this company shorting us on propane deliveries - the last time was about 12 gallons (on a 100 gallon order). Their response - they left us high and dry in 12 degree weather with a family of 5 including a 6-year old daughter. Every time they have delivered (we have been customers for 8 years) we have been shorted about 2-3% of what we order, but the last time was too much.

These people have no heart, and deserve the treatment they give to their customers.
Comments:10 Replies - Latest reply on 2011-03-01
Posted by madconsumer on 2011-02-28:
when i used propane, after each delivery, they left a receipt witht he totals. the count before and after delivery. 100 gallons is 100 gallons.
Posted by spiderman2 on 2011-02-28:
You do not list where you live, but there should be an agency in your state that regulates weights and measures. Maybe you can contact them and they can provide you with some direction.
Posted by madconsumer on 2011-02-28:
i just thought of one more thing, if you are judging this my percentage, that will always lead to the wrong totals. weather conditions will make the percentage go up or down.
Posted by T on 2011-02-28:
How are you determining that they shorted you? They don't go by the gauge - they go by the meter on the truck, which should be accurate to a 10th of a gallon, my guess.

The gauge simply reflects a percentage of full capacity, and they don't fill over about 80% to allow for temperature changes.

Where is the Propane Gas Industry Company located?
Posted by tnchuck100 on 2011-03-01:
No location.
No company name. (Is "Propane Gas Industry" the actual name?)
It was not clear if he paid for 100 gallons and got 88.
Would 100 gallons fit in the tank without exceeding the 80% limit?
Just too much missing information.
Posted by Kurizumaru on 2011-03-01:
If you feel you've been shorted, you can always contact your state utilities commission. I know at least in Pennyslvania they take these things seriously.
Posted by globemeister2 on 2011-03-01:
I checked the tank the night before and it read 15% - the driver reported the tank at 10% the next morning (indicated on the receipt). I did not read the tank wrong - it was 15% on the nose the night before (it was rainy weather at the teime). He filled to 50% of a 250 gallon tank (40% is 100 gallons). We paid for 100 gallon - the difference comes to 12.5 gallons, but I rounded down for the night's consumption (I don't think we used 5%). That is the actual name, based out of Whatcom County in Washington State.
Posted by tnchuck100 on 2011-03-01:
You cannot translate the percentage on the tank gauge to accurate gallons. Gallons is a fixed quantity. Percentage on the tank gauge is a volume measurement which can vary with temperature.

It is customary (if not the law everywhere) that your invoice show a start reading, end reading, and the quantity pumped from the truck. What are the numbers shown on your delivery invoice?
Posted by globemeister2 on 2011-03-01:
as indicated in my message - the invoice reported the tank at 10% as a start reading and 50% as an end reading, but the tank showed 15% the night before. Bottom line is the driver reported the tank as having siginificantly (5%) less propane than was in it. There was not that much difference between the temperature the night before and the morning of the tank service (it was rainy weather, not cold high pressure).
Posted by tnchuck100 on 2011-03-01:
Your invoice should be in GALLONS not tank percentage. The percentage can change one hour after the servicing takes place. If your invoice is not in gallons you need to call you public service commission or whoever regulates the propane industry where you are. There is something amiss here. Forget tank percent - you need to evaluate the gallons.

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