Cheaptickets.com Complaint - BEWARE of Cheaptickets.com
Okay, had two bad experiences out of two chances with them.
First time using Orbitz, it was for hotel only in Niagara Falls. We booked a room with a jacuzzi for my girlfriend and I to have a romantic weekend at Sterling Inn and Spas. She was so excited and couldn’t wait to get their and soak in the jacuzzi. We check in, get to our room and low and behold, NO jacuzzi. We went to the desk and they told us that Orbitz booked us a steam shower room. The hotel tried to accommodate us, but there were no rooms available. We chose that hotel specifically for this feature. Trip not totally ruined, but was a major downer. Orbitz offered us a discount to use in the next 60 days for a hotel. Who goes on vacation every 60 days?? WTF? We vowed NEVER to use Orbitz again.
Fast forward to Nov 2010(trip from 2/23-2/27). We book flight + Hotel to Las Vegas through cheaptickets.com(did not know they were owned by Orbitz or would NEVER have used them). 4 people, 2 rooms. Paid extra for a Deluxe Strip View room. This was to be on the 23rd or 24th floor with a panoramic view of the strip with a larger sq footage and upgraded amenities. Paid $19 extra per person, per night for this. We get to the airport and our seats were split up, 2 and 2. No biggie. Would rather be together, but I’m pretty easy going, so it’s acceptable. We get to the Stratosphere and check in. They gave us rooms on the 8th floor that looked like a room at a Super 8. We immediately went downstairs and spoke with the manager of the hotel. She reviewed our paperwork we had printed when ordering and low and behold, we were right and ORBITZ booked the wrong room. Unfortunately there were NO rooms available to correct the error. We went into the managers office to call to see what Orbitz wanted to do to correct this issue. They said WE made a mistake in booking the room, not them. Guess they didn’t expect us to bring a copy of the order confirmation with us. We explained that the hotel manager is in agreement with us that they made a mistake. We offered them her # and name if they’d like to call the hotel and see what can be done to fix the issue. They refused. I told Orbitz that I wanted a room at a comparable hotel with a comparable room that I had paid for. They refused and gave me a “you are SOL” attitude. I spoke with the manager of the manager of the phone representative They treated me like dirt on the phone and didn’t seem to care that they ruined my trip, AGAIN. The hotel manager knew we were wronged. The hotel gave us rooms on the 23rd floor, but they were the same rooms as the ones on the 8th floor. She also comped us 4 buffets valued at about $110 total. Point being that the hotel knew we got screwed and did what they could to help us feel better, but it should have been Orbitz fixing the situation, NOT the hotel.