Bosch Complaint - Bosch Fridge Ice-Maker Design Flaw
I have a 4 year old Bosch fridge and have to say that German appliance engineering is a word of the past for me. I bought Bosch hoping for a quality product and solid customer service.
My issues: The ice-maker tray keeps braking. I am now going on the third one and Bosch has the face to charge me for it every time. The failure is always in the exact same area.
Their solution: Buy the complete ice-maker unit ($110) to replace a $5 part (the actual tray). Their customer service? They don't know what that is.
While on the phone with one of their customer service people a supervisor named 'Grace' decided a service tech visit for $199 was required to determine the cause of the problems I am experiencing. What a joke.
The tray obviously has a design flaw and is not fit for service. Bosch tries to stick it to their customers by selling service tech visits and new components.
I have a Bosch fridge, Bosch washer as well as dryer. I will never buy another Bosch product in my lifetime and will make sure everybody I know will find out how lousy they treat their valued customers.
My recommendation to you prospective buyers is this: Do not buy a Bosch product. No matter what.