Europcar Complaint - Bogus charges!
I WILL NEVER EVER RECOMMEND CAR RENTAL FROM EUROPCAR EVER AGAIN!
I regretted not renting from Avis instead!
1. I had rented from europcar from the airport 31 Dec 2011- 4 Jan and dropped off at Europcar Dandenong. Paid the toll through the phone and now, I received a letter saying I did not pay the citylink toll charge. Got proof for that in my credit card bill!! Have yet to call to clarify the charge as I just received the letter today.
2. Second time, I rented and extended the rental from Europcar Dandenong for 11 - 18 Jan. Upon return on 18 Jan at the airport, the guy who checked the car for mileage and petrol tank, said all was OK!
I got a shock when I was charged by Europcar Dandenong for AUD$39.51 on 19 Jan.... Called Europcar Dandenong to clarify. Debbie, who spoke to me on the phone, claimed that I was charged for 1/8 unfilled petrol! I practically lost my temper when I told her I had MADE SURE petrol was filled up upon return as I was well aware of the exorbitant charges I would incur. I had even gone an extra mile to wash and vacuum the car!
I did mention that from the nearest petrol station to the drop off area, she must be crazy to expect a full to the brim petrol tank!!
Anyway when demanded for her to send me a letter or invoice as a document/notification of charge, til now nothing has been sent! Emailed her to send to me again and still silence!
Just because it is in the terms and conditions that they can charge us for all these it does not mean that they can do that without notifying us. They should provide proof of these claims instead!
My sweet memories of Melbourne has been tarnished by this experience. I have spent nearly $2000 and yet they have the cheek to charge additional bogus charges!!
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