Comcast Corporation Complaint - Don't bother with the new Cisco DVR boxes--garbage
Woe unto Comcast customers whose Scientific DVRs bite the dust. You will be given a substandard piece of equipment as a replacement--the Cisco RNG which will not work with any DVR expanders, won't cache the live shows longer than 5 minutes without returning to live TV with no hope of rewinding, won't record complete shows without stopping suddenly saying program is unavailable and several minutes later resume recording leaving you with several minutes missing--never during a commercial mind you. On top of that you have to endure the HORRIBLE customer service that repeatedly tells you there's nothing wrong with the box or signal. So, as usual, buyer beware. I asked about getting one of the Scientifics back but--this is the unbelievable part--there are no phone numbers to call the service centers. You have to physically drive to all the service centers to search for one of the Scientific DVR boxes. How insanely absurd is that? It's not really. Comcast has never really cared about customer service because they know you either have to use dish or not have cable service at all. I guess we'll be just as unhappy with dish and suffer through the poor service during bad weather. Either way it's just crappy customer service because there is no competition.