Whirlpool/Lowes - Water Heater...2 in 2 years
Whirlpool 40 Gallon Tank - Complaint
I purchased a water heater in late December 2008 (day after Christmas), from Lowe's. Being winter and cold in NE OH, needed replaced as soon as possible. Well, purchased the water heater, paid Lowe's $250 installation charges. Now, I find water all around heaterl
According to Whirpool, sounds like liner may have developed a hole (after two years?) Ok, so now what. The kind gentlemen I spoke with said he would give me a Return Authorization code which he did. All I have to do is disconnect it, drain it, get it back to Lowe's and they would replace. That's all well and good, but I'm a 5" tall, single, 50 year old female. How do you expect me to do that? Ok, will figure it out, but that is not the issue. The issue is that I now must spend ANOTHER $250 to have the new one installed! Are you serious? They do not reimburse installation even if it's under warranty or ....or any reason. Let's see, Dec 2008 installed properly by plumber, product failure in 3/2011 (9 year warranty), will send new one, but you have to have it installed, pick it up at store, take aback old, pay, pay, pay...Whirpool should cover all costs. More cost efficient would be to work in tandem with Lowe's give them Return Authorization Code, have them (installation team) deliver it to the house, remove the old, replace the new. Whirpool picking up all charges. Instead, I have to have tank removed, drive it to Lowe's, show them authorization code, get replacement, have it driven back to house so it can be installed. UGH!!! Don't feel I should have to pay the installation charge. The installation was done proper in the first place. Just want my installation charges reimbursed also. That would make it all right.