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RentMax Rent A Car Complaint - Anyone can take a reservation - but can you hold the reservation? (a la Seinfeld)

Review by Tia G on 2011-03-02
FORT LAUDERDALE, FLORIDA -- I made a reservation one month in advance. THERE WAS NO CAR FOR US UPON ARRIVAL AT THE AIRPORT. We were stranded at the airport with no offer to help. We requested a call as soon as possible to let us know if/when a car was available, but never heard back. We rent cars frequently but never again will we rent from this company...
Comments:2 Replies - Latest reply on 2011-03-02
Posted by SteveWiginowski on 2011-03-02:
This happened to you twice. That seems very strange.
Posted by leet60 on 2011-03-02:
When a car is reserved, it is usually based on the fact that the previous renter will return the car on time as agreed and in condition that merits renting it again without maintenance. Sadly, it is very common for the previous renter to keep the car longer than agreed, inconviencing the next customer.

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