MagazineCity.net Informative - Your customer service stinks!!!
VIRGINIA -- My experience with Magazine City.net was a horrible one. I like to share my story so you won't lose your hard-earned money when dealing with this company. The magazine I wanted at MagazineCity.net was Car and Driver.
I subscribed for it for one year for an international delivery at $23.95 since I live in Asia, but I realized I could have gotten the same magazine directly from Car and Driver (www.caranddriver.com) for $19.97. To make things worse, MagazineCity.net recently raised the price to $25.97.
But it is too late for lamenting - I can't cancel my order or get a refund at MagazineCity.net while the folks at Car and Driver allows you to do that anytime for whatever the reasons. MagazineCity.net states, 'All orders are fully cancelable as long as the cancel request is received within 48 hours of the time the order is placed. After that, in most cases cancellations will not be accepted.' This may work for costomers who have mistakenly subscribed to wrong magazines or those who want to cancel the orders altogether.
However, this doesn't apply to me. I like Car and Driver's magazines dearly, thank you very much. It is just that MagazineCity.net's service really STINKS! I placed my order on 4/17/01 and got my first issue of Car and Driver (July issue) delivered on July 1st, which I deemed was acceptable for the first international delivery. However, Magazine City.net somehow put incorrect shipping address - it is a small wonder I got the magazine delivered at all. I immediately used their 'Online Customer Service Center' to fix this problem, and haven't received any indication that they have addressed the problem - no emails or whatever whatsoever. None of their emails work either. Their 800 number means nothing to me because I am not in US anymore. I am now getting this feeling that they are intentionally ignoring me.
Now, I am having my eyes out waiting for the delivery of August issue of Car and Driver which is overdue at the moment. Don't shop at MagazineCity.net unless you wanna be sorry as I am.
I will never buy a thing from the crooks at MagazineCity.net. Also prevent others getting ripped off at this dishonest company.