SBC Communications Inc Complaint - Communication problems @ TOS
LOS ANGELES, DISTRICT OF COLUMBIA -- Yesterday, our household's SBC Yahoo internet was renewed for a year. About mid-morning this morning all three accounts (two people) were deactivated for TOS violations. We don't have a clue why we were deactivated. My business mail comes through one of my accounts.
That's all bad enough, but try to find out something about it!!! I talked to four people who told me everything I already knew but could not help me resolve this dilemma (as my business mail kept disappearing into the ethers). They would either pass me on or tell me that they didn't know who could help with this problem. I spent hours of good work time trying to resolve this mystery. Nobody at the available numbers is accountable!!
I think either someone accidentally pushed the wrong button when they extended my commitment or SBC has a hell of thing going by offering an extra year cheap and then making it impossible to use the email. I have not knowingly violated any TOS I could find. Even someone accused of murder gets to hear the full charges and face his accusers. I guess SBC is above that!
I will be writing the California State Attorney General, the California Public Utilities Commission, and the BBB about this. In the meantime, I have some unhappy clients trying to reach me. I am thinking about going cable or satellite!