Futon Creations, Livermore CA Complaint - Buyer Beware - Futon and Futon Frame
LIVERMORE, CALIFORNIA -- We received our futon in good condition, however, when we opened the boxes there were no instructions on how to build the frame. The frame boxes contained about 25 individual pieces.
We contacted Futon Creations by phone and left 6 or 7 messages. No response. We contacted Futon Creations by e-mail an left 4 messages. No response. We finally got someone to answer the phone and she said she would e-mail us the instructions. We received an e-mail with "step 4" of the instructions and a 1 page description of how to fold the bed up and down. We finally drove to the local warehouse and demanded instructions. They were for a queen and not a full. The owner insisted the instructions were the same. They were not! The box was missing most of the screws and other hardware.
This company is rated "F" by the BBB. I wish I had done my homework. This whole thing has been a nightmare!